Frequently Asked Questions

Online Classes

Are these live or pre-recorded?

Live! You'll engage with the class in realtime, ask the teacher questions, and chat with your classmates. However, every class includes a replay. If the time and date of the live class don’t work for you, you can still sign up and watch on your own time.

Will I be on video?

The platform we use for most of our classes is one-way, meaning that you'll see the teacher but the teacher won't see you (so sit back and relax!). A small percentage of classes are hosted on Zoom instead; if a class is on Zoom, we’ll specify that in the class listing and you’ll have the option to keep your video & audio turned off.

Do I need to download any software?

Nope! In most cases, we use a web-based platform that you can log into with the click of a link (emailed to you upon registration). If you're watching the class on your phone, there's also an app you can use. If we do host a class requiring a software download, we’ll let you know ahead of time.

Will I get a confirmation email?

Yes! As soon as you register, you’ll receive a digital receipt and a separate confirmation email detailing everything you need to know -- class links, login information, recommended materials and more. Be sure to check your Trash, Spam, or Promotions Mail folder just in case our emails are delivered there instead of your inbox.

What if I cannot attend my SkillPop Anywhere class?

Great news! Our SkillPop Anywhere classes will be available to you after class as a replay. You can use the same link and password from your confirmation email to access the class, and from there you should be able to watch the video back. SkillPop Anywhere classes are non-transferable and non-refundable.

Will there be a replay of my class?

Yes! Every SkillPop Anywhere class includes a replay. You’ll automatically receive replay access via email the day after your class is scheduled.

This & That

A SkillPop class would be a totally awesome gift for my friend/mom/uncle/mail carrier. Can I get them a gift card?

Absolutely! Gift cards are available in our Shop. They do not expire and can be used towards any upcoming classes or shop items.

I’d love to work for you guys! Are you hiring?

New jobs are posted on our blog as well as on social media. We’re a small team but always looking to meet hardworking people who love learning! If you don’t see an opening but think you’re the perfect fit for what we’re doing, send us a note.

I have a great idea for a SkillPop class that I think people would totally love. Who can I tell so we can get the ball rolling?

We love hearing SkillPop class suggestions and try to take them all into account as we roll out new classes. If you have an idea for a topic that would make for a great class, let us know all about it by contacting us here.

I have a question and want to chat! What’s the best way to get in touch?

We’re a small team but we’re great at email! We read and respond to each and every email request in a first come, first serve order. Feel free to shoot us one through our contact form and we’ll get back to you within 1 - 3 business days.